Hello McFly!!!

In Back to the Future the main character Marty McFly is tormented and taunted by Biff Tannen. And when Marty or one of the other versions of a McFly character are around Biff; Biff will come up to him and say, "Hello, McFly!" and knock on his head like a door. This image now has become an iconic move to denote stupidity or that the person being knocked on is somehow less intelligent.

Well I have been having this image totally running though my head today as several people in my training class asked questions or made comments that were.... well..... totally a "McFly" moment. And when I hear them say these things I just want to go up to them and knock on their head and say "Hello, McFly!" or "Wake Up, McFly!" Our class seems to be weeding itself into two groups. First is the group of people that are totally understanding and can pick up on everything and are going to make great reps and then the other is the group that are struggling to grasp even the most simple of concepts and are taking most of the trainers time.

Emily is going to start her training again on Tuesday and I'm sure that she will probably be saying the same things to me when she gets to the same point. I have to take my second assessment test tomorrow. Hopefully I won't make the same silly mistakes I made on the last one. (Which I actually got a 90% on, which isn't to bad.) With a little luck and a lot of understanding hopefully I can ace this one.

Early to Bed and Early to Rise Makes ....

... A Good Boy Healthy, Wealthy and Wise. Or at least that's how I think it goes. I'm learning that as my body adjusts to this new schedule of getting up at 4:30 in the morning to get ready for work that I now seem to have more energy and I feel like I accomplish more even though I have the same amount of time each day.

This job is very exciting to learn all of the new things that Verizon Wireless does and how they really treat their customers. I have never seen a company with so much focus on the customer care and the importance of the customers feelings as much as I have with this job. Everything is centered around the customers experience and helping the customer get the exact service they need even if that means reducing their plan to a cheaper one. They also have great express service options that allow customers to do almost everything one their own without the help of a customer care representative. I am glad that as a customer care representative I can be honest and open with customers and tell them that we are here to help them get the best service that Verizon Wireless can provide. From the exceptional coverage to the great plans and phones, they have truly cornered the market on helping customers and making sure that each one of them is taken care of. I just hope that I can learn everything well enough so that I can help a lot of people become promotional customers for Verizon Wireless.

As you can see I am very excited and now it is actually time for bed (8:45 pm) so that I can be up again and learn more tomorrow at training.

What to Expect When Your (Wife is) Expecting

So I've been reading the "What to Expect When Your Expecting" book and I have to say that you could pretty much some up the book in one simple statement. "Expect Everything!" Every single month there is something different. There are constant mood swings, cravings, morning sickness, body changes, and many other things that I will not go into right now. In the book there is a section or the "dads" to read but it is so short and only has a few help and tips. I feel like I'm in the dark on a lot of this and I really don't know what to do sometimes. I worry so much when Emily says that she is hurting or emotional or when she says, "I feel fat". I worry that I will say or do the wrong thing or that I am not supportive enough. There are so many things that I wish there was a manual for the husbands to follow to help us get through the pregnancy. I'm so glad that we are having a baby but sometimes I just wish that the woman having the baby would stay more level headed.

I love my wife and she is being such a trooper about her morning sickness and I love her for being understanding when I need to have some time to just relax or even be by myself. May 16th will not come soon enough.

Keeping Training Along

So today was the 2nd day of my training at ACS and I am already a bit bored with my training. Not because I am not interested in the material but more because we have 50+ people in our class and we have to wait for everyone to be at the same place and to keep up and I usually can do whatever our trainer says in about 5 seconds and the rest of the class takes about 1 or 2 minutes or even more to do the same thing. So I always have to just sit and wait for them to catch up and I get terribly bored. I really worry for the other people because the production floor will probably eat them alive. I just want to learn quickly in a professional space where the people are just as professional.

There is so much I want to learn and it can't come fast enough. BRING IT ON! 

Keep Training Along!

The End and a New Start

So today is a big day for me. Today marks the end of an "era" at my work for IDS (Wayne Jones Co.) I think that working for your family is a great thing for some people but you have to have just the right relationship to do that and I just don't think I was one of those people. I honestly love what I do but the dynamics of working with family is very hard and I just don't think is was the right thing for me.

Tomorrow I will start work at ACS in North Salt Lake doing inbound calling for Verizon Wireless as a customer care representative. They actually are still hiring too. So if you are looking for a good job this would be a great place. We get great benefits and discounts on a ton of stuff including discounts on apple products.

There is also some great news that I haven't shared with you but you may already know. My Wife, Emily is pregnant with our first child and she is due on May 16th 2012. I am so excited and terrified. I have wanted to be a daddy for so long but the timing was just never right for having one until now. We will find out around Thanksgiving time what the sex of the baby is. We are both hoping for a girl.

Emily has been such a trooper with the morning sickness and having to get up early in the morning to go to her job. Sometimes it is really hard and I wish so much that I could just do it for her but I just have to be here for her and let her cry on my shoulder when she needs it. I hope that she is just as excited as I am. I love her so much and she has been such and inspiration to me and I hope that she knows how much I love her.